It is all about having fun at Virgin Casino Customer and we want it to remain that way!
It is very important to note that you can only bet on what you can afford and always set fair limits for yourself. Please contact our Customer Service Team if you notice that you are running into some issues, and we’ll do our best to help you.
We want our patrons at Virgin Casino Customer to enjoy playing their favorite games and gamble responsibly. However, gambling can become an issue for others. Read the details below, please. In particular, if you are healing from some kind of dependence, it is really important.
Virgin Online Casino Customer Service Phone Number-Often set deposit, wagering, and loss limits before you begin playing.
Decide a time limit for your playing session in advance and stick to it. Make sure you take frequent breaks from playing during that time.
If it interferes with your everyday obligations, never gamble.
Never play if you are in therapy for any addiction or are under the influence of alcohol or any other drug.
If your primary goal is to recover losses, never gamble, and note, bet with your head not over it.
Play responsibly – Set limits for gaming Casino Customer
Deposit Limits – the amount you deposit into your Patron Account can be set as daily, weekly or monthly limits.
Gaming Session Limits – You can set gaming session control limits so that the amount of time you want to play can be controlled.
Account Cool Off – Between 72 hours and 4 weeks, you can take a break from the web. You won’t be able to log into your Patron Account during that period.
New Jersey Casino Gambling Self-Exclusion Program – By signing up for the New Jersey Casino Customer Gambling Self-Exclusion Program, you can request to voluntarily exclude access to your online account by signing up for the New Jersey Casino Customer Gambling Self-Exclusion Program To sign up for the self-exclusion program, you can send an application via your online account or visit one of the two offices of the Gaming Compliance Department in person at the address locations as detailed You can exclude access to your account for a period of one (1) year or five (5) years during that period on a request made using your online account. You will not be able to re-open your account or participate in any games at any gaming facility in New Jersey. A person remains on the list until they appear in person and request to be removed from the list at one of the two Gaa Divisions. Only by making an in-person request at one of the DGE’s offices can you request a lifetime exclusion.
What we should do in order to support you:
Check Your Play History – In the My Account section of the web, you can view your latest deposit, wagering, and withdrawal transaction history.
Speak to highly trained staff – All Virgin Casino Customer Service staff are trained to be knowledgeable of gambling issues and are available when you need it most to provide free assistance and support.
Having more assistance
There are several agencies that can offer assistance and support to individuals who have a gambling problem. We highly suggest that you contact one of the following specialist organisations for assistance and advice if you feel that you might have a difficulty regulating your gambling.
New Jersey Compulsive Gambling Council – offers a confidential hotline and guidance about how to play safely and provides support and advice to everyone impacted by gambling issues.
The National Center for Responsible Gaming (NCRG) is the only national agency committed solely to research funding that seeks to raise awareness of addictive and adolescent gambling and to identify appropriate disease treatment methods.
Gamblers Anonymous – Gamblers Anonymous is a group of men and women who have come together to share their stories, strive to fix their common issues, and thereby help others recover from problems with gambling. There are more than 45 meetings of Gamblers Anonymous every week in New Jersey. The time, day and location of each is available either through Gamblers Anonymous or the Council on Compulsive Gambling of New Jersey if you or someone you know needs to locate the nearest meeting.
Questions on Self Evaluation
If you are worried that gambling can play an important role in your life, the following questions can help you to find out:
Do you stay to gamble away from work?
Do you gamble to run from a life that’s dull or unhappy?
Do you feel lost or empty and in despair when you’re gambling and you run out of money, or as if you need to gamble again as soon as possible?
Do you gamble until it’s gone with your last dollar?
Have you ever lied about covering up the amount of money or the amount of time you spent playing games?
Have anyone ever criticised your gambling or made remarks about it?
Did you either cheat, steal, or borrow to get money to gamble or pay off gambling debts?
Are you reluctant to spend anything else on ‘gambling money’?
Did you lose interest in your friends, relatives, or hobbies?
Do you feel after losing that you have to try to take back your losses as soon as possible?
Do you wish to gamble with claims, frustrations, or disappointments?
Do you feel depressed due to your gambling or even suicidal?
The more you answer yes’ to these problems, the more likely you are to have a significant problem with gambling.
Gambling of the Underage
Underage gaming is banned. For someone under the age of 21, it is a criminal offense to open an account and gamble. To register for an online account with Virgin Casino and play our games, you must be at least 21 years old.
We ask all members to confirm their name, address, social security number and date of birth during the account registration process in order to ensure that minors don’t play. To verify the age and identity of all participants, we conduct an electronic verification using a third party data reference business. This is not a credit check, it merely allows the identity to be checked. If your date of birth and identification information have been checked and tested, your account registration won’t be allowed.
Gambling under the age of 21 or encouraging others under the age of 21 to play is a criminal offense. All bets made will become null and void for anyone found to be under the age of 21 years, and any wins will be forfeited. Often other legal ramifications may apply.
Minors and Parental Controls Protect
We urge all our members to avoid our gaming service from being exploited by minors. Account holders must not allow access to or use of their gaming account by someone else.
Account holders are responsible for configuring the auto-lock function of their computer to safeguard the terminal from unauthorized use. If you share your smartphone with friends or relatives who are under the legal age to register and place bets on our website, you can use these third-party apps that provide a way for parents and guardians to track and limit access to the Internet from the computer:
Controls of account access
You must log in using your unique username or email, password, and SMS PIN code to access your online account.
security issues are designed to be unforgettable for you but difficult to guess for someone else and they help us verify that you are the person requesting access to your account.
In the My Account – My Information section, you can request a change to your account access details at any time after you have signed in to your account. Using your additional personal information queries, you will be asked to check your identity successfully if you forget any of your account access details. Contact our Casino Customer Service Team for assistance if you need more help recalling your account access information.
For your personal usage, your account username, password and personal query information are given and should be kept private at all times. Your account is for your own personal use only and we are entitled to believe that all payment and gaming transactions are made by you if we have been correctly provided with the account information requested. We accept no liability for access to your account by any third party and under no circumstances shall we be liable for any damages suffered by you as a result of misuse of your password by any person or for any unauthorized access to your account and any transactions where your username and password have been correctly entered will be considered legitimate, whether or not you have authorised them.
How Virgin Casino maintains a stable account
In order to protect your account information, Virgin Casino takes the protection of your personal information very seriously and employs industry-standard practices. There are also some best practices you should adopt to improve the protection of your account while using your online account.
Virgin Casino Customer recommends you to use your online account with solid passwords. To make your password even better, you can also add extra characters and punctuation marks. The most important thing you can do to help keep your account safe is to use a good password.
To protect your privacy, all web pages where you can access or change the security information of your Virgin Casino Customer account use the Protected Sockets Layer (SSL).
A combination of good practices by businesses operating Internet services and informed actions by consumers includes good online protection. To improve your protection when using your online account, below are some good rules to obey.
- Always use a powerful password
- Regularly update your password to stop reusing old passwords
- Do not share information about your online account with others, including family members,
- Do not leave the appliance unattended
- Do not share with anyone your personal financial or banking details
- Do not use the ‘Save Username / Password’ feature or login system on your computer
- Never use email to give your password or other private account information
- Pick security questions and responses that someone else can not easily guess. To be even more safe as long as you can remember them, your responses can even be nonsense. Question, for instance: What is your favourite town? Response: The red one
- Stop fraud including phishing. In suspicious email messages, do not click on links and do not include personal details on any website you are not sure is legitimate.
- Change your account password instantly if you think someone knows your online account username and password.
- Always sign out when your session is complete when using a public computer to avoid other users from accessing your account.
- Be sure to update your account information with the latest email address if you leave an email address associated with your online account.
- To update your password instantly, visit My Account – My Details if you think your account information has been compromised. Contact our Casino Customer Service Team for assistance if you need extra help.
Procedure for Account Conflicts / Grievances
It is crucial for us to have your gaming experience, and we want you to be fully happy with the service you get from us. We strive to provide you with the best possible service at all times. However we want the chance to answer your questions as soon as we can if we fail to meet your standards in any way.
Our protocol for internal grievances
Phase 1—Step 1
If you wish to lodge a complaint at any time, you can contact us via Live Chat or by email 24 hours a day, 365 days a year. Our educated and knowledgeable workers will be delighted to assist. Please grant us 72 hours for your complaint to be addressed.
Phase 2 — Step 2
If you believe your complaint has not been addressed to your satisfaction, it can be escalated by writing to to the Internet Gaming Manager of Virgin Casino Customer. Please ensure that the following are included in your email:
- Your first name and your last name
- A overview of your situation in detail
- Any response you have got in Phase 1 from the Customer Support Team
- The easiest way to make contact with you
- Within five working days, our Internet Gaming Manager will respond to your complaint. We will keep you updated if there is any cause for further delay and let you know how the investigation progresses. After we have reviewed your complaint thoroughly, we will give you an email confirming our final response to your registered email address.
Phase 3 — Step 3
If you are unsatisfied with the resolution suggested by our Internet Gaming Manager for some reason, you have the option of filing a complaint with the Complaints Manager or the Office of the Managing Director of the Gaming Compliance Division.
There are three ways by which you can report to the Division if you wish to file a complaint:
- You may submit a complaint to the Division by e-mail: Igaming@njdge.org
- By calling (609) 984-0909, you can contact the Division of Gaming Compliance.
- A Patron Complaint Form can be completed by you. At the security podium at each casino, forms are also available. Please submit the completed form to the podium security officer, or send it directly by mail to:
Gaming Enforcement’s New Jersey Division
Atlantic Avenue, 1300, 2nd floor
City of the Atlantic, NJ 084011
Control and Licensing
Pursuant to the Internet Gaming Permit (NJIP#13-005) issued by the New Jersey Gaming Compliance Division in conjunction with the Casino Customer Control Act, Tropicana Atlantic City Corp. operates this site through its platform provider, Gamesys Group.
The New Jersey Casino Customer Control Act and the rules of the Gaming Compliance Division comply with Virgin Casino. To play our real cash games, patrons must be physically located in New Jersey. Under the laws provided for in 18 U.S.C. §§ 1084 et seq. It is a federal crime for individuals physically residing outside of New Jersey to participate in internet or telephone wagering via a New Jersey casino, unless expressly approved by the Gaming Compliance Division. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA)
Conditions and Terms